Update - The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 29, 2026 - 18:55 UTC
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 29, 2026 - 18:55 UTC
Monitoring - The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 28, 2026 - 14:24 UTC
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 28, 2026 - 14:24 UTC
Identified - The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 27, 2026 - 14:51 UTC
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
May 27, 2026 - 14:51 UTC
Investigating - We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android.
Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
May 26, 2026 - 20:14 UTC
Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
May 26, 2026 - 20:14 UTC
About This Site
Welcome to Retool’s status page. This page primarily reports incidents affecting Retool Cloud. Some components may also impact self-hosted (on-premise) deployments, which will be noted accordingly.
Web Application and APIs
Operational
Infrastructure
Operational
Workflows
Operational
Resource Queries
Operational
License server
Operational
Email Server
Operational
RetoolDB
Operational
Retool-managed Temporal (via Temporal.io)
Operational
Source Control
Operational
Audit Trails
Operational
Self Hosted On-Premise
Operational
Assist
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.