analytics and licensing servers are down

Incident Report for Retool

Resolved

The DNS change has been propagated. If you're still encountering issues try flushing your DNS cache.
Posted Nov 16, 2022 - 20:50 UTC

Monitoring

We've identified the issue and are waiting for the DNS change to propagate to all customers.
Posted Nov 16, 2022 - 20:42 UTC

Identified

On-prem customers are currently unable to access our analytics and licensing servers. We are currently remediating.
Posted Nov 16, 2022 - 20:28 UTC
This incident affected: Web Application and APIs and Infrastructure.